The shipping costs for any return of one or more Products will be fulfilled at the expense of the Customer, who may decide to use his own courier or the one sent by the Vendor. In this case, the Vendor will ask the Customer for a contribution to shipping costs of 7.00£, which will be deducted from the refund related to the value of the purchased goods. The refund will be made on the same circuit from which the first payment was made.
The shipping costs related to the first replacement that the Customer may request are free, except for Products purchased at a discount (see following paragraphs).
In the case of further replacements related to the same Order, the shipping costs will be fulfilled at the expense of the Customer, who may decide to use his own courier or the one sent by the Vendor. In this case, the Vendor will ask the Customer for a contribution to shipping costs of 10.00£, to be paid in advance and by electronic payment (on the same circuit from which the first payment was made).
In the case of Products purchased at a discount, during promotions and initiatives decided by the Vendor at its sole discretion, the first replacement will also be charged to the Customer, who may decide to use his own courier or the one sent by the Vendor. In this case, the Vendor will ask the Customer for a contribution to shipping costs of 10.00£, to be paid in advance and by electronic payment (on the same circuit from which the first payment was made).
If the Customer returns one or more Products for reasons attributable to the Vendor (defective Product, non-compliant goods, etc.), the Customer will receive the refund related to the value of the purchased goods and will not be charged of any shipping costs.
To request a return or replacement of one or more purchased Products, the Customer is required to send an email to shop@bullboys.co.uk as follows:
- Indicate in the subject of the email the reference code of the Order
- Indicate in the body of the email first and last name, reason for the return or replacement request and, in case of replacement, the new model and/or size
- Attach the delivery document found inside the package
Before being made, any return or replacement must be agreed in its modalities with the Vendor by email, in order to optimize the procedure.
If the Customer requests a replacement with a Product of a different price from the one originally purchased, the price difference (higher or lower) will be handled by electronic payment (on the same circuit from which the first payment was made).
The Customer has 14 (fourteen) days from receipt of the package, which corresponds to the delivery date resulting on the courier’s website, to make the return or request a replacement. For Orders placed during the period 10-31 December, the time period to make a return or request a replacement of the Product is extended to 28 (twenty-eight) days. The policy on “RETURNS & REPLACEMENTS” does not affect the rights under the law and the right of withdrawal.
ATTENTION: only the return of intact and unused Products will be accepted. For this reason, the Vendor suggests trying on the Products being careful not to get them dirty or damaged and not to remove the labels and tags on them. In the case of footwear, it is recommended to try them on a clean, soft ground (such as a carpet). It is also necessary to return any gifts, intact and unused, that may have come with the Products. If this does not happen, the Vendor will be forced to charge the Customer the cost of 2.50£ per gift. By following these simple tips, the Customer will save time and unpleasant inconvenience.
Below are the instructions that the Customer is required to follow to make any return or replacement:
- Insert the Product inside the original packaging (box bearing the Vendor’s brand)
- Insert the original packaging (with the Product inside) and the delivery document in a box (possibly the one in which the goods were received) and seal it appropriately
- Apply/write the sender's name and recipient's address on the package, which is: LAW DISTRIBUTION LTD, Unit A, Haydock Cross Kilbuck Lane, Haydock, Saint Helens WA11 9UX
- Arrange for collection directly from Customer’s house or another appropriately indicated address (pick-up points are excluded), by contacting the Vendor in advance at shop@bullboys.co.uk
After receiving the package from the Customer and once its suitability has been confirmed, the Vendor will proceed to refund or replace the Products in question. The refund will be made after a few days from the Vendor’s receipt of the goods. Refund timelines may vary depending on the Customer's bank and the payment circuit used by the Customer to place the Order.
The amount of the returned Products, less any shipping costs incurred by the Vendor, will be automatically credited to the account/platform corresponding to the payment circuit used by the Customer to place the Order.
For any further information regarding the above, the Customer may contact the Vendor by sending an email to shop@bullboys.co.uk.
For the meaning of the terms and definitions used in this section, such as, by way of example and not limited to, Customer, Order, Products, Vendor and Website, please refer to the Conditions of Sale of this Website.
